Privacy Policy
GoRescue is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and store your personal data when you use our website and services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
1. Information We Collect
We may collect and process the following personal data:
- Personal details: Name, email address, phone number, and job role.
- Account details: Username, password, and login credentials.
- Transaction data: Payment information, billing address, and order history.
- Usage data: Information about how you interact with our website and services, including IP address, browser type, and operating system.
- Communication data: Correspondence with us, including email and chat records.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and manage our online courses and services.
- To process your payments and complete transactions.
- To send you course-related information, updates, and promotional offers (only with your consent).
- To improve our website, services, and user experience.
- To comply with legal obligations and resolve disputes.
3. Legal Basis for Processing Your Data
We process your personal data based on the following legal grounds:
- Contractual necessity: Processing your data is necessary to fulfil our contract with you (e.g., providing course materials and certificates).
- Consent: We may ask for your consent to send marketing communications or collect certain information.
- Legitimate interests: We may process your data for purposes such as improving our services and website functionality.
- Legal obligations: We may need to process your data to comply with legal requirements or obligations.
4. Sharing Your Information
We may share your personal data with third-party service providers to perform certain functions, such as:
- Payment processing services (e.g., PayPal)
- Email marketing platforms (e.g., Mailchimp)
- Customer support services
- Hosting and IT services
We will never sell or rent your personal data to third parties. We will only share your data with third parties when required by law or as described in this policy.
5. Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. When no longer needed, we will securely delete or anonymise your data.
6. Your Rights
You have the following rights regarding your personal data:
- Access: You can request a copy of the personal data we hold about you.
- Rectification: You can request correction of any inaccuracies in your personal data.
- Erasure: You can request that we delete your personal data in certain circumstances.
- Restriction: You can request that we restrict the processing of your data.
- Objection: You can object to the processing of your data based on legitimate interests.
- Portability: You can request a copy of your data in a structured, machine-readable format.
If you wish to exercise any of these rights, please contact us using the details provided below.
7. Security
We take the security of your personal data seriously and employ appropriate measures to protect it from unauthorised access, alteration, or destruction. However, no data transmission over the internet can be guaranteed to be 100% secure.
8. Cookies
Our website uses cookies to improve your experience and collect data about website usage. You can manage your cookie preferences through your browser settings.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated date will be shown at the top. Please review this policy periodically to stay informed about how we are protecting your personal data.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
Email: info@gorescue.co.uk